24/7 ISP NOC & Call Center, WISP-Trained Techs [START NOW]

24/7 Telco Call Center

EVERY CALL MATTERS

We deliver exceptional phone support at scale and work with the best ISPs in America. TurnkeyISP's team of experienced technicians and customer service professionals support telcos, ISPs, and MSPs who set themselves apart by providing the best customer service in the industry. We are proud to participate in the success of our clients as they build new connectivity into their local communities.

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Andrea

Now our local staff get weekends off.

Sarah

TurnkeyISP provides 5-star phone support.

Jon

TurnkeyISP NOC helps me do four installs a day.

CHANGING EXPECTATIONS

Your company responds quickly to the needs of your customers and understands your local community. Providing responsive technical support and friendly customer service is what sets you apart from your competitors. As you grow we maintain the quality support that your customers know to expect.

REPEAT SUCCESS

TurnkeyISP works as an extension of your local team. Our on-demand remote support teams allow you to scale up your business while maintaining the responsive and friendly customer service that made your ISP successful.

Other call centers

Poorly trained

High turnover

Low morale

Your local staff

Don't want to answer phones

Have plenty of work

Are better utilized elsewhere

TurnkeyISP staff

World's top remote techs

Scales to meet your needs

Eager to help

Keys To Success

Recruiting

We only recruit the best technicians from a global talent pool.

Training

We train our techs so they are familiar with the service provider and telecom industry tools and technologies.

Retention

We retain our talent with daytime shifts, full-time employment, on-the-job training, living wage salaries, and everyone works wherever they work best.

ISP and Telco Clients

TurnkeyISP supports internet, TV, and phone services for internet service providers. Our clients include telcos, CLECs, cable companies, satellite retailers, electric cooperatives, municipal broadband and smart cities, wireless internet service providers (WISPs), and managed service providers (MSPs.)

Delegate to your NOC

Any task that can be done remotely, should be done remotely. This frees up your local resources to focus on physical tasks, such as service calls, field work, infrastructure upgrades, and new installations. If our remote team isn't able to resolve issues on the phone, then we will troubleshoot and pinpoint the problems so your local team will be able to arrive prepared and quickly perform the repairs. They will not need to troubleshoot the issues from the beginning.

Confidently focus on growth

There is a natural tension between supporting your existing subscribers and growth. By taking care of your existing subscribers, TurnkeyISP allows you to confidently focus on growth.

Often it is the same local teams that act as both installation techs and service techs. If they are busy with service calls then they can’t perform new installations.

If there is a chance new subscribers will have a bad experience because of chronic network stability issues and problems with customer support processes then you may feel reluctant to continue adding more subscribers. It is always tempting to push off sales and growth when there are outstanding service issues. TurnkeyISP can help you get a handle on your outstanding service issues so you can grow.

Ideal fit for small ISPs and FWA telcos

If you operate a small ISP or telco then TurnkeyISP will assign a full-time dedicated remote team member who works for only your company. Most of our small WISP and FWA telco clients use our dedicated staff during peak hours, like afternoons and evenings (3:00 PM to midnight, Monday through Friday.) Our dedicated staff are especially good for startup ISPs and solo owner-operators because we are already experienced in the WISP industry and provide a buffer for frontline support calls.

Our experienced level 1 and level 2 technicians have worked with a variety of different WISPs FWA telcos, and ISPs and provide guidance and an outside perspective regarding industry best practices.

We understand what software and hardware are a great fit for all sized ISPs, big and small. Our smallest ISP client started with TurnkeyISP with only 50 subscribers.

Live Answer

Do you want your customers to be able to call your main line and talk to someone right away? Our staff can do that! Just like your in-house team, our remote team can be a single channel for sales, billing, and technical support tickets. By live answering your phones, your subscribers will talk to someone right away and receive assistance with their issue without being transferred.

Just like your in-house team, our remote team can be a single channel for sales, billing, and technical support so your subscribers can get live answer, no transfer, and first call resolution (FCR.)

24/7 Telco NOC

Our 24/7/365 Telco and ISP Network Operations Center (NOC) technicians proactively monitor your infrastructure and system logs. When there is a network outage our NOC techs will contact your on-call staff, identify common points of failure, call your data centers and upstream carriers, and check for power outages in the affected areas.

Our ISP and telco NOC service will give you peace of mind knowing that capable technicians are monitoring your network around the clock and immediately responding to notifications and alarms.

Certified technicians

Dedicated agents

Industry certified

Levels 1, 2 and 3

We support multiple types of WAN and last mile access networks including cable DOCSIS, DSL, PON, 4G, LTE, 5G, CBRS, and unlicensed outdoor unlicensed and licensed fixed wireless access (FWA) and public Wi-Fi hotspots and hospitality guest Wi-Fi.

Permanent fixes, happy subscribers

Our technicians lower frustration levels and put your subscribers on a path to resolution.
We give each subscriber the individual attention they need and perform root cause analysis to permanently fix problems.

Stay enthusiastic

Maintain your local staff's enthusiasm by letting TurnkeyISP handle your frontline subscriber support. We have competent, friendly techs available 24/7/365.

Repeat Success

Subscribers don't expect to talk to someone helpful. When it happens twice it changes everything!

We love what we do

We take great pride in providing world-class phone support

Personal touch

Let's be honest, some of your subscribers are needy. Our small shared teams and dedicated staff get to know your neediest customers.

Worldwide talent

We hire the best techs from around the world and we invest in training so we can be even better.

24/7 daytime shifts

Our staff are always working local daytime shifts so we are friendly and alert even in the middle of the night

	Others
Technical aptitude and training
Industry certified
Tech levels 1, 2 & 3
Real techs
High quality work environment
Long-term retention
On-the-job and classroom training
Local daytime shifts
Return on investment
#1 in subscriber satisfaction
Transparent pricing
Instant ROI

Industry certitified technicians

Level 1 Tech Training

CompTIA Network+

Level 2 Tech Certification Training

MikroTik Certified Network Associate (MTCNA)

Certified Wireless Network Professionals - Certified Wireless Network Administrator (CWNA)

Cisco Certified Network Administrator Routing and Switching (CCNA)

Level 3 Tech Certification Training

MikroTik Certified Routing Engineer (MTCRE)

MikroTik Cerified InterNetwork Engineer (MTCINE)

Cisco Certified Internetwork Expert (CCIE) Service Provider

US-based call center

TurnkeyISP is a telco and ISP call center and remote staffing agency that was founded in Santa Fe, New Mexico USA. We employ an English speaking workforce in the United States and around the world. English ability is our primary hiring criteria for customer service representatives (CSRs) and technical support representatives (TSRs) and billing specialists. We understand it is important to not introduce language barriers when communicating with end-user customers. We hire the top English-speaking technicians from around the world based on ability.